COMPUTER SOFTWARE FOR CUSTOMER RELATION MANAGEMENT IN HIGHER EDUCATION  

Solovyev Timofey Gennadyevich, Postgraduate student, Mordovia State University named after N. P. Ogaryov
(Saransk), timofey @bk.ru
Kochetova Olga Alexandrovna, Senior lecture, sub-department of economic theory of finance and accounting, Sarov Institute of Physics and Technology of the National Nuclear Research University "Moscow Institute of Engineering and Physics", timofey @bk.ru

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The article presents the research result of projects realization practice on CRM-systems implementation in higher educational establishments. The authors give recommendations concerning the software for controlling relationships with customers of educational services of a higher educational establishment.

CRM-system, management, customer relationships, higher educational establishment, software, education services.